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Terms of Service

Last updated: 23 July 2026

Terms of Service – Pharmacy Weight Loss Horsham

Pharmacy Weight Loss Horsham
GPhC Registration Number: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By accessing our services, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Horsham is a GPhC-registered online pharmacy (GPhC No. 9012511) providing weight management consultations and prescription services to patients in Horsham and the surrounding area. We operate in full compliance with General Pharmaceutical Council regulations and UK pharmacy law.

2. Eligibility

To use our services, you must:

We reserve the right to decline to provide a service to any individual who does not meet our clinical eligibility criteria. Eligibility is assessed by our pharmacist on a case-by-case basis.

3. Prescriptions

All prescription weight loss medications are issued only following a clinical review of your submitted health information. A prescription will be issued solely at the professional discretion of our pharmacist or prescriber.

You must provide truthful and complete information during your consultation. Providing false or misleading information may result in termination of service and could pose a serious risk to your health.

Prescriptions issued through our service are for your personal use only and must not be shared with or used by any other person.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards via our secure payment processor. All prices are displayed in pound sterling (GBP) and are inclusive of VAT where applicable.

We reserve the right to amend our pricing at any time. The price displayed at checkout is the price you will be charged for that transaction.

If your consultation results in a prescription not being issued, you will be notified promptly and a full refund will be processed within 5 to 10 business days.

5. Delivery

Once your prescription has been reviewed and approved by our pharmacist, your medication will be dispatched within 1 working day. Delivery is carried out via a tracked Royal Mail or courier service.

Delivery times may be affected by circumstances beyond our control, including postal disruptions or adverse weather. We are not liable for delays caused by third-party delivery providers once your order has been dispatched.

You are responsible for ensuring a valid and accessible delivery address is provided at the time of ordering.

6. Cancellations and Refunds

You may cancel your order at any time before your prescription has been approved and your medication dispatched. To request a cancellation, contact us as soon as possible via our website or email.

Once a prescription has been issued and medication dispatched, we are unable to accept returns or offer refunds for prescription medicines, in accordance with UK pharmacy regulations and patient safety requirements.

If your order is lost in transit, please contact us and we will investigate with the delivery provider and arrange a replacement or refund as appropriate.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our service is not a substitute for consultation with your GP or other healthcare professional.

If you experience any adverse effects from medication supplied by us, stop use immediately and seek medical attention. Please also notify us so we can update your records and provide appropriate guidance.

We are not liable for any harm arising from the use of medication where inaccurate or incomplete health information was provided during the consultation process.

8. Data and Privacy

We handle your personal and health data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely for the purposes of providing your clinical service and will not be sold to third parties.

We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us through the details provided on our website. We are committed to resolving any concerns promptly and professionally.