Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Horsham | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Horsham is a GPhC registered online pharmacy weight loss clinic serving patients in Horsham, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller for personal information collected through our pharmacy weight loss service. Our pharmacy is registered with the General Pharmaceutical Council (GPhC No. 9012511). If you have any questions about how we handle your data, please contact us using the details provided at the end of this policy.

2. What Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of information:

Personal details: Full name, date of birth, gender, home address, email address, and phone number.
Health and medical information: Medical history, current medications, weight, BMI, and other clinical data relevant to your weight loss treatment.
Payment information: Billing details processed securely through our payment provider.
Technical data: IP address, browser type, device information, and pages visited on our website.
Communications: Records of any correspondence between you and our pharmacy team.

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide appropriate clinical care.
To dispense and arrange delivery of prescribed medications. Once your consultation is approved by our pharmacist, delivery is typically completed within 1 working day.
To communicate with you regarding your orders, prescriptions, and treatment progress.
To maintain accurate medical and dispensing records as required by pharmacy law and GPhC standards.
To process payments securely for our services.
To improve and administer our website and services.
To comply with legal and regulatory obligations.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and — for health data — the provision of healthcare and treatment under UK GDPR Article 9(2)(h).

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files placed on your device. We use:

Essential cookies: Necessary for the website to function correctly.
Analytical cookies: To help us understand website traffic and usage patterns.
Functional cookies: To remember your preferences and settings.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary and appropriate:

Healthcare professionals: Prescribers or GPs involved in your care, where clinically required.
Delivery providers: To fulfil medication orders to your address.
Payment processors: Secure third-party providers to handle transactions.
IT and platform providers: Who support our website and clinical systems under strict data processing agreements.
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information.

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored securely on encrypted systems.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction or deletion, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009
Pharmacy Weight Loss Horsham | GPhC No. 9012511